Absolutely, Express Post is an option. For Metro areas, it's 1-2 days and for Regional areas, it's 2-4 days. This excludes weekends and peak periods. For more details on shipping, please refer to our Shipping & Delivery page.

Yes, upon shipment from our warehouse, an email notification containing a tracking number will be sent to you. To view the status and tracking of your order, please visit the delivery partner's website.

Australia Post Tracking

After shipping, you'll receive a tracking number via email. Monitor its status for updates. For multiple order tracking, log into your account. Remember, back-ordered items may delay your entire shipment as we usually ship complete orders.

For international or interstate items, tracking might take a few days to update. If the delivery date has passed, wait 1-3 more days for updates. If it's over 3 days late, contact the carrier or our Customer Team for assistance. Contact Us

You'll get an email or SMS with tracking details once your order is processed. This means it's labelled and ready for collection. Our Australia Post pickup is typically at 4:30 p.m. on weekdays.

We strive to ship all items together, but there can be exceptions. Reasons for split shipments might include bulk orders, items shipping from different locations, special packaging needs, weight considerations, regulatory restrictions, promotional or pre-ordered items, inventory errors, or to expedite delivery. If items from your order are sent in separate consignments, we'll inform you.

We apologise for any inconvenience caused by delays. Firstly, please check your order's status using the tracking link in your despatch email orAustralia Post Tracking Tool, If you still have concerns, don't hesitate to contact our customer service team. We're committed to ensuring you receive your order as soon as possible.

If you've made an error with your address, please contact us immediately. As long as your order hasn't been approved or shipped, we can adjust the address in our system. Reach out to us via email promptly.

All our shipments are sent as "signature on delivery" with insurance for your peace of mind. If you prefer your order to be left in a safe place, subject to Australia Post policy, please leave a note at checkout.

We utilise Australia Post for our shipments. In certain locations, Australia Post delivers on weekends. To determine if your location has Weekend delivery, consult your local post office or use Australia Post's Parcel Collect for convenient 24/7 parcel retrieval.

Yes, we ship all over the world. Shipping costs will apply and will be added at checkout.

We completely get it, we change our minds too!

Orders can be cancelled or edited using the link provided in your order confirmation email, this can only be done before the design is approved for despatch. Once your order has been moved to production we are not able to cancel.

Absolutely! For wholesale inquiries, kindly complete our Wholesale Contact form. Once received, we'll be in touch for a deeper conversation to see if we're a good match.

Every JP Stamp order undergoes a manual review to ensure accuracy. If there are any discrepancies, we will contact you with a proof for clarification.

By default, JP stamps are shipped without a proof.

However, if you prefer to review a proof before shipping, please select the "Please provide proof" option in the customiser when placing your order.

Once approved, your stamp will be added to our production queue. Orders placed before 3 PM AEST are typically dispatched the same day, while those placed after 3 PM will be shipped the following business day.

Upon placing your order, you'll receive a design proof for approval or revision within 1 business day.

Once you approve the design, we'll proceed with production. If your order is approved before 3 PM AEST, it typically ships the same day. For approvals after 3 PM, the order will be dispatched the following business day. Rest assured, your custom stamp is worth the short wait!

A traditional rubber stamp is a hand-held tool used to imprint a design or text onto surfaces using a separate ink pad. It's known for its durability and versatility.

Yes, indeed! Once you've placed an order, expect an online proof within one business day. Production only starts after your approval. If tweaks are required, we'll adjust until you're satisfied, all at no extra charge.

A proof is a digital preview of your custom stamp, showing the design as it will appear on the final product. This step is crucial as it allows you to check for any errors or make any last-minute changes. You’ll have the chance to review the design and ensure it meets your expectations.

Proof Approval Process:

• Initial Proof: You’ll receive an initial proof via email within one business day.
• Review and Tweaks: If any adjustments are needed, simply let us know. We’ll make the changes and send updated proofs until you’re completely satisfied.
• Approval: Production will only start once you’ve given your approval. This way, we make sure you get exactly what you want.

All of this is provided at no extra charge, ensuring you’re thrilled with the final result before we move forward.

To ensure a perfect match, remove your current ink pad from the stamp and check the base; the product code is imprinted on the plastic.

Our Support Hours are Monday - Friday: 9AM - 4:30PM AEST

Email: sales@stamplab.com.au

Phone: 1300 382 452

Contact Us

To get ink pads out of the new Trdat Stamps, follow these steps:

1. Watch our Short Explainer Video: We have a detailed video that shows you exactly how to remove Trodat Printy 4.0 ink pads easily.

2. Read the Instructions:

• Step 1: Press down on the stamp slightly and lock it in place by pressing the buttons on the sides.

• Step 2: Locate the ink pad tray on the side or back of the stamp.

• Step 3: Press the release buttons or tabs on the tray to unlock it.

• Step 4: Gently pull the ink pad tray out.

• Step 5: Remove the old ink pad and insert a new one into the tray.

• Step 6: Slide the tray back into the stamp until it clicks into place.

• Step 7: Press down on the stamp to unlock it, and you’re ready to use it!

For a visual guide, please watch our short explainer video that demonstrates the process step-by-step.

If you need further assistance or have any questions, feel free to contact our support team.

To get Trodat Stamp ink pads out, follow these steps:

1. Watch our Short Explainer Video: We have a detailed video that shows you exactly how to remove Trodat Printy ink pads easily.

2. Read the Instructions:

• Step 1: Press down on the stamp slightly and lock it in place by pressing the buttons on the sides.

• Step 2: Locate the ink pad tray on the side or back of the stamp.

• Step 3: Press the release buttons or tabs on the tray to unlock it.

• Step 4: Gently pull the ink pad tray out.

• Step 5: Remove the old ink pad and insert a new one into the tray.

• Step 6: Slide the tray back into the stamp until it clicks into place.

• Step 7: Press down on the stamp to unlock it, and you’re ready to use it!

For a visual guide, please watch our short explainer video that demonstrates the process step-by-step.

If you need further assistance or have any questions, feel free to contact our support team.

Watch our Short Explainer Video: We have a detailed video that shows you exactly how to remove Trodat Professional ink pads easily.

2. Read the Instructions:

• Step 1: Press down on the stamp slightly and lock it in place by pressing the buttons on the sides.

• Step 2: Locate the ink pad tray on the side or back of the stamp.

• Step 3: Press the release buttons or tabs on the tray to unlock it.

• Step 4: Gently pull the ink pad tray out.

• Step 5: Remove the old ink pad and insert a new one into the tray.

• Step 6: Slide the tray back into the stamp until it clicks into place.

• Step 7: Press down on the stamp to unlock it, and you’re ready to use it!

For a visual guide, please watch our short explainer video that demonstrates the process step-by-step.

If you need further assistance or have any questions, feel free to contact our support team.

1. Watch our Short Explainer Video: We have a detailed video that shows you exactly how to remove Colop ink pads easily.

2. Read the Instructions:

• Step 1: Open the stamp by pressing down slightly and pressing the buttons on the sides to lock it in place.

• Step 2: Look for the ink pad tray, which is usually on the back or bottom of the stamp.

• Step 3: Push the tray gently to release it. You might need to use a little force if it’s snug.

• Step 4: Slide the ink pad tray out completely.

• Step 5: Replace the old ink pad with a new one by sliding it into the same slot.

• Step 6: Press down on the stamp to unlock it, and you’re ready to go!

For a visual guide, please watch our short explainer video that demonstrates the process step-by-step.

If you need further assistance or have any questions, feel free to contact our support team.

You'll receive a notification from Stamp Lab when your order is ready for collection. Typically within 1-2 business days after your design is approved.

Pickup at Stamp Lab is 9am-4:30pm, Mon-Fri. As our store operates mainly by appointment, kindly inform us when you're coming.

Stamp Lab doesn't limit hold duration, but we'll check in after 7-10 days if uncollected. If collecting is difficult, let us know. We can continue to hold at no cost or offer delivery for a small fee.

Yes! Stamp Lab provides a contactless collection option. Reply to your "ready to collect" email and let us know you would like contactless pickup.

Absolutely. Just reply to your "ready for collection" email let us know their name and ensure they have the order number when collecting.

Yes, collection is available and it's a free option. Just choose "local pickup" during checkout. We'll notify you once your order is ready for collection.

Absolutely! Stamp Lab's packaging is sustainably sourced, prioritising eco-friendly materials.

Stamp Lab optimises orders with the most compact packaging available, always prioritising low-impact and recyclable materials.

While we appreciate the thought, it's best to recycle our packaging via your local curbside recycling. It's efficient and eco-friendly!

Absolutely! We use 100% recyclable materials, including recycled Jiffy Bags, compostable satchels, recycled cardboard, and paper tape. Whenever possible, we also reuse cartons.

We understand and appreciate your interest in seeking the best value. At Stamp Lab, we have designed a system where several automatic discounts are applied in the cart based on different quantity purchases. This ensures that you receive the best possible price based on your order volume.

Please note, that we do not provide additional coupons or manual discounts. Our approach is rooted in providing equitable pricing for all our valued customers. This approach also allows us to maintain our promise of delivering Premium Stamps, Hassle-Free and Speedy Delivery.

We truly value your patronage and hope you understand our stance on ensuring fairness in pricing for all.

At Stamp Lab, if a product falls short of your expectations within 30 days of purchase, we're on hand to repair, replace, or refund it. However, please note that customised items cannot be returned due to a change of mind.

Further information can be found in our Return & Refund policy

Upon receiving your order, check it right away. If there's a defect or it's not what you ordered, email us at sales@stamplab.com.au, and our team will walk you through the next steps.

To start a return or exchange, reach out to sales@stamplab.com.au within 30 days of buying, and our team will guide you through the RMA process.

Please Contact Us immediately; we're here to assist and resolve any issues.